Customer service

Update by user Apr 10, 2016

I finally got a letter from the bank that takes care of the BP accounts. They say my account has been corrected and an apology.


I am just waiting to see in my next bill just what they "corrected". Then I can call this issue resolved.

Update by user Mar 21, 2016

I did send a detailed letter to the correct address on the BP credit card bill. I finally got a short reply saying they would look into the problem and hoped I would continue to use the card!!!

So I have gotten nowhere! I even got another bill today that continues to charge me for MORE charges I did not charge!

Original review posted by user Feb 18, 2016

I've been getting charges that I did not make on my monthly BP credit card bill. The 2nd time I paid it but I cancelled the card on line.

Since then I have not heard from the company at all. Now I get this 3rd bill and it has a new charge on it that I didn't make. So when I tried to get on line and put in a complaint.

When I finished filling it out, it simply vanished and then a message came thru stating they couldn't find the page!

I can't even sign in to my account.

Reason of review: Unauthorized charges and bad customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: That there is no contact from the company.

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Synchrony Financial

Columbia, South Carolina, United States #1113956

You cannot access your account because you cancelled it. Cancelling the account was a mistake, tho.

All you have to do if you see an unauthorized charge is to dispute it. Never, ever pay a charge you don't recognize or authorize.

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